Refund and Returns Policy
Effective Date: 07 May 2025
At ijuara.com, we strive to ensure customer satisfaction with every purchase. However, if you are not completely satisfied with your order, we offer a straightforward return and refund process. Please review the following policy carefully.
1. Eligibility for Returns
You may request a return if:
The item is defective, damaged, or incorrect.
The item is unused and in its original packaging (if applicable).
The request is made within 3 days of receiving your order.
Certain items may not be eligible for return, including:
Digital products or downloadable content.
Personalized or custom-made items.
Clearance or final-sale products.
2. Return Process
To initiate a return:
Contact our support team at inquiry@ijuara.com within 3 days of receiving your order.
Provide proof of purchase and photos of the item (if necessary).
Once approved, return the item to No. 32-C, Jalan Tun Dr Awang, Mukim 13, 11900, Bayan Lepas, Penang, Malaysia.
After receiving and inspecting the item, we will process your refund or exchange.
3. Refunds
Refunds will be issued via the original payment method within 14 business days after approval.
Shipping fees are non-refundable unless the return is due to an error on our part.
Partial refunds may be issued for items that show signs of use or missing components.
4. Exchanges
If you wish to exchange an item for a different variant, please contact our team to check availability. Exchanges may be subject to additional shipping fees.
5. Cancellations
Orders cannot be canceled but may be eligible for returns based on this policy.
6. Contact Us
For any questions or assistance regarding returns or refunds, please contact us at inquiry@ijuara.com. We are happy to help!
